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Knowledge base
Order Support
Orders and Invoices
6
When Will My Order Ship? Understanding Our Processing Times
How to Order or Use a Gift Certificate?
Place an order for pickup at one of the retail stores?
Out-of-Stock Items, Prebook orders, & Restock Estimates
Modifying or Canceling a Retail Order
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Payment
3
What types of payment do you accept?
How to Order or Use a Gift Certificate?
Tax Exemptions
Privacy Policy and Mailing Lists
3
MoreFlavor Privacy Policy Overview
MoreFlavor Text Messaging Program
How to Unsubscribe from Emails or Text Messages
Hours of Operation
1
What are your hours of operation?
Returns, Warranty, and Problems with an Order?
4
Return Policy & Instructions
Reporting an Issue: Damaged, Missing, or Wrong Items
Product Warranty & Guarantee Information
Do you buy used equipment or buy-back older equipment?
Retail Shipping Policies
7
Shipping Methods & Policies
Order Changes: Address Updates and Warehouse Pickup
Retail Shipping Transit Times
How quickly will my order leave your warehouse?
Free Shipping is not working or does not apply to my shopping cart?
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MoreBeerPro, MoreWinePro, and Brewmaster Order Policies
11
Business Order Policies
Sales Tax Exemptions
Modifying or Adding to Wholesale Order
Business Shipping Policies
Optimizing Your Freight Shipping: Pallets and Carriers
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Product and Ingredients Questions, Specifics, and Troubleshooting
Kegs and Kegerators
16
CO2 Regulator - Upgrading Hose Barbs to Duotight
The Perfect Pour: Preventing Foam in Kegerators
Komos Kegerator Troubleshooting Guide
Your First Draft System, Choosing a Kegerator and Components
How to Force Carbonate
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Selecting a Brewing System
5
Which brewing starter kit should I choose?
Choosing a Single Vessel Brewing System
Melting Wax with DigiBoil Electric Kettle
Why brew All Grain instead of Extract?
Mastering the Speidel Braumeister: Setup & Hardware Guide
Beer Ingredients Information, Substitutions, and FAQ's
10
What is the grain mill gap setting?
Base Malt Comparisons & Substitutions
What is the difference between Cryo, Pellet, and Cone hops? Which should I use?
How to Read Your Beer Kit Recipe Sheet
Should I choose DME or LME for my extract beers?
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Fermenters and Fermentation Chillers
5
Should I use Plastic or Glass carboys for fermentation? Which is better?
IceMaster FAQs and Troubleshooting
How to Size and Purchase a glycol system
Your New Glass Carboy: Inspection & Care Guide
Choosing the best Temperature Controller for your Fermentation system
Troubleshooting and Repair Guides
4
Brewzilla Troubleshooting and Repair guide
How to Fix a Leaking Wine Barrel (Rehydration & Sealing Guide)
Troubleshooting a Leaking Variable Volume Tank Gasket
Guide: Wiring Heating Elements & Controllers for Electric Brewing
Pumps for Brewing and Winemaking
3
How to Choose a Hot Side Pump for Beer Brewing
Pump Best Practices: General Use and Maintenance
Which Wine Pump is Best for Me?
General Product Information
13
What is the California Prop 65 Warning?
Brewing & Draft Tubing Guide: Choosing the Right Size and Material
Quick Disconnect Types and Uses
Which wine concentrate kit should I buy?
True Citrus use guide
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Winery Equipment
5
How to choose a crusher destemmer for your winery?
Wine Making Tubing: What sizes and materials do I need?
I want to start making wine, what do I need?
Choosing the Right Wine Filter: A MoreWine! Guide
Which wine bottle filler is right for your winery
Wine Ingredients and Additives
1
How to Choose the right oak for your wine?
Brewing and Winemaking Science and Education
Cleaning & Sanitizing
4
How to sanitize your brewing equipment.
How cleaning is different from sanitizing?
How to Passivate Stainless Tanks and Tools
How to maintain Stainless Steel, prevent and solve rust, beer stone, discoloring, and pitting
Fermentation
7
Do you need to rehydrate dry yeast? Is dry yeast for beer different from dry yeast for winemaking?
Why is a consistent fermentation temperature important and what can we do to maintain it?
What is specific gravity?
Pressure Fermentation and Spunding: Everything you need to know, tips and techniques for fermenting under pressure
The grapes I am using are not on the Grape and Yeast Pairing Guide. Which should I choose?
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Winemaking from Concentrate Kits or frozen wine
7
What is the difference between fermenting with fresh grapes and using a concentrate kit?
How many gallons of wine can you make with a wine concentrate kit?
What equipment and supplies do I need to make a kit wine?
My wine kit has been fermenting for 16 days and I am still seeing fermentation. Is this okay?
My wine kit comes with a yeast to ferment it, but I want to use a different one. Is this OK?
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Winemaking from Fresh Fruit
2
How Do I Choose the Correct Fining Agent for My Wine?
My Wine’s pH Is Too High, Too Low, or Not Where I Want It — What Can I Do?