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Knowledge base
General
Orders and Invoices
6
Why hasn't my order shipped yet?
Why was my order split into multiple invoices?
How to Order or Use a Gift Certificate?
What is the difference between an order, a quote, a packing list, and an invoice?
How do I place an order for pickup at one of the retail stores?
View all 6
Returns & Warranty
7
Return Policy
Warranty
Problem With Your Order
How do I return an item?
My order came wrong or damaged, how do I get that fixed?
View all 7
Retail Shipping Policies
14
Do you ship internationally?
Fast & Free! Shipping
Retail Paid Ground Shipments
Retail Expedited Shipments
Retail Freight Shipments
View all 14
Discounts
0
Out of stock Items
2
What is the ETA when an item will be back in stock?
Can I order an item that is out of stock?
Hours of Operation
1
What are your hours of operation?
Privacy Policy
2
MoreFlavor! Privacy Policy
Text Messaging Program
Payment
1
What types of payment do you accept?
Business Shipping Policies
2
Business Shipping Policies
Business Will Call Policies
Brewmaster Order Policies
3
Brewmaster Order Policies
I am a business which is reselling or manufacturing your products, why am I being charged sales tax?
Can I add items to an existing order?
Pallet shipping
0
Beer
All Grain
1
What is the grain mill gap setting?
Extract
0
Kegging
0
Fermentation
9
BrewBuilt Fermenters!
What is fermentation?
What is yeast and what does it do?
What is the primary role of yeast?
Do you need to rehydrate dry yeast? why or why not?
View all 9
Bottling
0
Selecting a Brewing System
1
Which brewing starter kit should I choose?
Wine
Winemaking from Frozen Fruit
6
What is Brehm frozen fruit?
What are the benefits of Brehm frozen grapes?
Does Brehm frozen fruit come with all the yeast & clarifirers?
Is a crusher destemmer needed for frozen grapes or concentrate kits?
How many gallons of wine can you make with one 6 gallon pail of red must from Brehm frozen grapes?
View all 6
Winemaking from Concentrate Kits
7
What is the difference between fermenting with fresh grapes and using a concentrate kit?
How many gallons of wine can you make with a wine concentrate kit?
What equipment and supplies do I need to make a kit wine?
What difference do skin packs make?
My wine kit has been fermenting for 16 days and I am still seeing fermentation. Is this okay?
View all 7
Winemaking from Fresh Fruit
0
Fermentation
0
Aging
0
Bottling
0
Cleaning & Sanitizing
Cleaning & Sanitizing
8
How cleaning is different from sanitizing?
You should always be clean and sanitary but at what point does it become the most important?
Is bleach a good brewery sanitizer? Why or why not?
What is Star San and what is it used for? What is the dosage rate?
What is PBW and what is it used for? What is the dosage rate?
View all 8
en Freshchat category
Retail Shipping Policies
15
Can I change the delivery address after I have placed an order?
Can I pick up my retail order at the warehouse?
How do I know if an item qualifies for free shipping?
What is your Free Shipping Program?
How quickly will my order leave your warehouse?
View all 15
Business Shipping Policies
2
Business Will Call Policies
Business Shipping Policies
Returns
2
How do I return an item?
Return Policy
Warranty
2
What is your product warranty?
Warranty
Problem with an order
3
I ordered an ice pack but my yeast arrived warm. What do I do?
My order came wrong or damaged, how do I get that fixed?
Problem With Your Order
Cleaning & Sanitizing
8
What is IO Star Sanitizer? What is the dosage rate?
What is Saniclean and why would you use it? What is the dosage rate?
What is Alpet and why would you use it?
What is PBW and what is it used for? What is the dosage rate?
What is Star San and what is it used for? What is the dosage rate?
View all 8
Orders and Invoices
1
How do I place an order for pickup at one of the retail stores?
All Grain
1
What is the grain mill gap setting?
Extract
0
Kegging
0
Fermentation
8
I am new to brewing, what is the difference between Plastic and Glass Carboys?
What is specific gravity?
Do you want a constant temperature for fermentation?
Do you need to rehydrate dry yeast? why or why not?
What is the primary role of yeast?
View all 8
Bottling
0
Selecting a Brewing System
1
Which brewing starter kit should I choose?
Winemaking from Frozen Fruit
6
What is Brehm frozen fruit?
What are the benefits of Brehm frozen grapes?
Does Brehm frozen fruit come with all the yeast & clarifirers?
Is a crusher destemmer needed for frozen grapes or concentrate kits?
How many gallons of wine can you make with one 6 gallon pail of red must from Brehm frozen grapes?
View all 6
Winemaking from Concentrate Kits
7
My wine kit has been fermenting for 16 days and I am still seeing fermentation. Is this okay?
What difference do skin packs make?
How many gallons of wine can you make with a wine concentrate kit?
What is the difference between fermenting with fresh grapes and using a concentrate kit?
Can/Should you do an ML on a concentrate wine kit?
View all 7
Winemaking from Fresh Fruit
0
Fermentation #2
0
Aging
0
Bottling #2
0
Newsletter
1
Testing
Discounts
0
Gift Card
1
How to Order or Use a Gift Certificate?
Pre-Orders
0
Out of stock Items
2
Can I order an item that is out of stock?
What is the ETA when an item will be back in stock?
Order Status
1
Why hasn't my order shipped yet?
Split Orders or Invoices
1
Why was my order split into multiple invoices?
Hours of Operation
1
What are your hours of operation?
Privacy Policy
2
What is your privacy policy?
MoreFlavor! Privacy Policy
Payment
1
What types of payment do you accept?
Brewmaster Order Policies
3
Can I add items to an existing order?
I am a business which is reselling or manufacturing your products, why am I being charged sales tax?
Brewmaster Order Policies
New Products
0
Orders and Invoices #2
2
How to reprint an order confirmation or invoice
What is the difference between an order, a quote, a packing list, and an invoice?
General
0
