Returns & Warranty

Return Policy
-We have a Retail 60 Day No Hassle return policy.  If you are unsatisfied with any item for any reason you can return the product within 60 days and we will...
Thu, Jul 16, 2020 at 7:41 PM
We offer a 1 year warranty against manufacturing defects on almost all products. If an product has a shorter warranty it is noted in the product.   If you h...
Thu, Jul 16, 2020 at 8:10 PM
Problem With Your Order
While we strive to be great, sometimes mistakes happen and orders arrive damaged, missing an item, or you got the wrong item. We apologize for the inconveni...
Mon, Jul 20, 2020 at 7:23 PM
How do I return an item?
Please fill out our form below: Once we receive your request we have to review the request.  Once reviewe...
Thu, Jul 16, 2020 at 8:21 PM
My order came wrong or damaged, how do I get that fixed?
Please fill out our form below:  If it is an emergency or you need immediate assistance please call us.
Thu, Jul 16, 2020 at 8:23 PM
What is your product warranty?
Warranty: Equipment is guaranteed to be free of manufacturing defects for one year from date of purchase. Some items have special warranties from either...
Thu, Jul 16, 2020 at 9:24 PM
I ordered an ice pack but my yeast arrived warm. What do I do?
I am really sorry to hear about that.  We ship liquid yeast all around the world and it can actually fair better in transit than people think.  The ice will...
Thu, Jul 16, 2020 at 10:01 PM