At MoreBeer!, we stand behind the quality of our gear. We want to ensure your equipment performs exactly as expected so you can focus on brewing great beer.
1. Our Standard 1-Year Warranty
Unless otherwise stated on the product page, all equipment is guaranteed to be free of manufacturing defects for one year from the date of purchase.
Coverage: We will either repair or replace your product if a manufacturing defect is found.
Reporting: Defects must be reported within the warranty period to be eligible for a claim.
Exclusions: This warranty covers manufacturing defects and does not cover standard wear and tear or damage caused by improper use.
2. Supplier-Supported Warranties
Certain specialized items (such as high-end electronics or specific brewing systems) have warranties upheld directly by the manufacturer.
Identifying These Items: These are often listed as "Supplier Supported" on the product detail page.
How to File a Claim: You may reach out to the manufacturer directly for the fastest service, or Contact Us and we will provide you with their direct contact information.
3. How to Start a Warranty Claim
If you believe your product is defective, please follow these steps before sending any items back to us:
Submit a Request: Fill out our Online Support Form with your order number and a description of the issue.
Wait for Authorization: To ensure prompt service, please wait for our team to review your case and provide instructions before shipping items back.
Emergency Support: If you have an urgent equipment failure that requires immediate attention, please call our support team directly at 1-800-600-0033.