How to Modify or Cancel Your MoreBeer! or MoreWine! Order
We know plans can change! At MoreBeer!, we strive to get your brewing supplies to you as fast as possible. Because our warehouse team begins processing orders shortly after they are placed, there is a very narrow window to cancel an order before it ships.
The Golden Rules: Act Fast, cancel or remove items only
Once an order status moves to "Shipped," we are unable to cancel it. At that point, the package is already on a truck or in a sealed container.
We are not able to add items onto orders. We may only reduce quantities, remove items, or cancel the whole order.
Step 1: Check Your Order Status
Before reaching out, check if your order is still eligible for cancellation:
Log in to your MoreBeer! Account or MoreWine Account.
Make sure the order has not already shipped. If the order has already shipped we will not be able to change any aspect of it.
Step 2: Contact Us Immediately
To give us the best chance of stopping the shipment, please use one of the following methods:
Option A: Live Chat (Fastest)
Click the Chat Icon at the bottom right of our website.
What to say: "I need to cancel Order #[Your Order Number]."
Availability: M-F, 11am - 6pm Central Time
Option B: Call Us
If you are within business hours, calling is the most effective way to "halt" a shipment.
Phone: 800-600-0033
Availability: M-F, 9am - 7pm Central Time
Option C: Email
If it is outside of business hours, please email us immediately.
Email: Support@MoreFlavor.com
Subject Line: URGENT: Cancel Order #[Your Order Number]
Frequently Asked Questions
What if my order has already shipped? If the order has already left our warehouse, we cannot cancel it. However, you can initiate a return once the package arrives. Please visit our [Returns Center] for more information.
Can I just remove one item from my order? Because of how our system processes payments and inventory, we usually cannot "edit" an order. We typically have to cancel the entire order so you can place a new one with the correct items.
How long does a refund take? Once a cancellation is confirmed, we trigger a refund immediately. Depending on your bank, the funds usually reappear in your account within 3–5 business days.
Note for Brewing Emergencies: If you realized you forgot a specific ingredient (like yeast or hops), it is often faster to place a second small order rather than trying to cancel and restart the first one!