Orders and Invoices

Why hasn't my order shipped yet?
There are a few other reasons why your order may not have left our doors within a day it was ordered.  We may have your order but we have just not got to it...
Fri, Apr 2, 2021 at 10:58 AM
Why was my order split into multiple invoices?
Due to certain product types and the allocation of inventory, we will occasionally split an order into multiple invoices to make them process efficiently a...
Thu, Jul 16, 2020 at 8:35 PM
How to Order or Use a Gift Certificate?
You can order an instant electronic gift card or a physical plastic card that we ship out. Ordering an instant electronic gift certificate is extremely ea...
Fri, Nov 13, 2020 at 3:47 PM
What is the difference between an order, a quote, a packing list, and an invoice?
All orders in our system are assigned a unique 7-digit number. Depending on the status of the order it may be called by a different name, but the number is ...
Tue, Jul 21, 2020 at 6:33 PM
How do I place an order for pickup at one of the retail stores?
The inventory in our distribution centers is separate than that in our retail stores. For availability and to place your order, you should contact the store...
Mon, Nov 16, 2020 at 3:46 PM
How to reprint an order confirmation or invoice
To print your order confirmation or invoice, first login to your account on our website.  Navigate to My Account>View Account>Orders.  Click on the...
Tue, Jul 21, 2020 at 6:36 PM