Summary

  • Inventory Security: Once your order is placed, your items are immediately allocated and reserved for you.

  • Processing Times: Most domestic orders ship within 1 business day; MoreSaver/Free Shipping typically ships within 1–2 business days.

  • Specialized Items: Drop-shipped or "Built-to-Order" items have unique lead times (ranging from 1–4 weeks) listed on their specific product pages.

  • Pre-Orders: Estimated arrival dates are located at the top of the product description.

  • Split Shipments: We may split orders into multiple invoices to ensure items that are ready ship immediately, especially for custom builds or drop-ship items.


Shipping & Processing Information

We know you're excited to receive your order! While we aim for speed, several factors can influence how quickly your package leaves our warehouse. Rest assured, once your order is placed, your items are immediately reserved for you.

1. Standard Processing Times

The "Processing Time" is the window between when you place your order and when it is handed to the carrier. This depends on your selected shipping method:

  • MoreSaver / Free Shipping: Generally ships within 1–2 business days.

  • Standard & Expedited Domestic: Generally ships within 1 business day.

  • International & Freight: May require 1 additional business day for documentation and processing.

2. Specialized Items (Drop Ships & Freight)

Some items follow a unique fulfillment path. If your item is labeled as "Drop Shipped" or "Custom Build," it is sent directly from our supplier or requires specialized assembly.

  • Lead Times: Please check the specific item’s detail page for estimated shipping windows.

  • Delivery Window: Drop-shipped items typically arrive within 1–4 weeks, depending on the vendor (e.g., Blichmann Engineering items often arrive in under a week, while others may take longer).

  • Tracking Information: * Tracking numbers for drop shipments are provided as soon as they are shared with us by the manufacturer.

    • Your digital invoice and order status will update automatically once this information is available.

    • Note: If your order status is "Shipped" but no tracking number is visible, the item is in transit, but the vendor has not yet synced the specific carrier details.

3. Pre-Orders and "Prebook" Items

If you purchased a Pre-Order or Prebook item, your order is held until the inventory arrives at our facility.

  • Finding Dates: Estimated arrival dates are listed at the top of the product description page.

  • Delays: While we strive for accuracy, incoming shipment delays can occur. If the product page has no specific date, it means we are currently awaiting a confirmed update from the manufacturer.



Why was my order split into multiple invoices?

To ensure your items reach you as quickly as possible, we occasionally split a single order into multiple invoices. This allows us to process and ship available items immediately rather than waiting for every item in your order to be ready.

Common reasons for splitting an order include:

  • Drop-Ship Items: These are sent directly from the manufacturer.

  • Pre-Sale Events: Items reserved in advance that ship once they arrive in stock.

  • Custom Builds: Specialized items like sculptures or conicals that require extra assembly time.

  • Inventory Allocation: Items may be shipping from different warehouse locations to reach you faster.

Note: You can find the specific shipping status and lead times for these items on their individual product detail pages.