For orders that have not yet shipped, there are 2 ways to change the ship-to or delivery address or shipping service:
- If you have created an account on our website, logon to the account, and cancel the order from the "Orders" page. You can then place a new order and enter the new shipping address on the checkout page.
- Contact our Customer Service department. Please have your order number ready, and the complete address for the new destination or shipping service desired.
For orders that have already shipped, we may be able to reroute the package or change the delivery address, but not the shipping service, subject to confirmation by the carrier. FedEx packages have a "change of address fee", currently $17.00. Orders shipped by US Postal Service (USPS) are not able to have the address changed once they are shipped. Freight orders may be changed, fees vary by carrier and service level.
- To change the delivery address for shipped orders, please contact the shipping carrier directly to reroute, re-consign, or change the delivery address. Certain carriers may be able to hold your shipment at a local hub for pickup
- If you have trouble contacting the carrier you may contact our Customer Service department. Please have your order number ready, and the complete address for the new destination.