Pallet shipments work differently than standard mail. Follow these three steps to protect your order and track it accurately.
1. How to Track (Invoice# = BOL#)
Your shipping confirmation contains a BOL Number, which is identical to your Invoice Number.
The Shortcut: Log into your account on our website and click the tracking link in your Order History.
Why: Our link is a "master key" that bypasses the carrier’s login requirements.
Timing: Tracking usually takes 24-48 hours to go live after the pallet leaves our warehouse.
2. The "Golden Rule" of Delivery
When the driver askes you to sign your delivery receipt, you are signing a legal contract stating the items are perfect. Check the pallet before the driver leaves.
See Damage? Write "DAMAGED" clearly on the Delivery Receipt before signing.
Can’t Inspect Yet? Write "Subject to Inspection" next to your signature.
Take Photos: Snap a few pictures of the pallet while it is still on the truck.
3. IMPORTANT: Never Refuse a Shipment
Even if the pallet looks like it fell off a cliff, ACCEPT THE DELIVERY. * Do not tell the driver to "Return to Sender."
The Process: Accept the load → Note damage on the receipt → Contact us with photos.
It is much faster and cheaper for us to send a replacement than to "bounce" a heavy pallet back across the country.
Quick Checklist
Track via our website portal (Order History).
Inspect for crushed boxes or torn wrap.
Note "Damaged" on the paper if anything looks wrong.
Accept the load no matter what.
Report hidden damage to us within 48 hours