As a wholesale partner, you are responsible for all shipping fees and the ultimate safety of the product once it leaves our dock. When a carrier delivers to your facility, the Bill of Lading (BOL) or Delivery Receipt is a legal contract. Signing it "Clear" means you are telling the world the shipment is perfect.
Inspection Protocol
Before the driver leaves, you must perform a thorough inspection. Do not let a hurried driver pressure you into signing early.
Count Everything: Ensure the pallet and piece count matches the BOL exactly.
Inspect the Exterior: Look for crushed corners, torn shrink-wrap, punctures, or footprints.
Note Exceptions by Hand: If there is any sign of damage, you must hand-write "DAMAGED" or "SHORT" on the driver’s BOL before signing. Be specific (e.g., "1 pallet crushed," "3 boxes missing").
The E-Sign Rule: If the driver uses a tablet for an electronic signature, there is almost always a "Comments" or "Notes" field. Demand that the driver opens this field and types in the damage before you sign. Take a photo of the screen with your notes visible.
Accept Delivery, Do-Not Refuse
Do not refuse the shipment, even if it looks like a total loss.
Why? Refused freight often ends up in a "lost" loop at a carrier terminal, racking up daily storage fees that you will be responsible for.
The Solution: Accept the freight, note the damage clearly on the BOL, and contact us at support@moreflavor.com immediately. We will work with you to arrange a proper return or replacement while the evidence is safely in your hands.