To ensure you have the best experience when purchasing our cosmetic defect or refurbished items, we’ve outlined our policies regarding item details, availability, and returns below.
Item Details & Descriptions
We aim to provide high-quality photographs and set reasonable expectations for every item listed.
Comprehensive Listings: Every piece of information we have is included directly in the item description and photo gallery.
No Additional Media: Our sales and customer service teams are unable to provide additional photos or specific measurements beyond what is already shown in the listing.
Pricing
Pricing for these items is dynamic. Costs are determined based on the perceived quality, usefulness, and market value of each individual piece. Because of this, prices may vary between similar items.
Inventory & Availability
Please note that our inventory moves quickly, and we cannot "hold" items.
No Reserved Stock: Inventory is only secured once an order is successfully placed.
Quotes vs. Availability: If you receive a quote for an item, please be aware that it does not guarantee the item will remain in stock. The item remains available to other shoppers until your purchase is finalized.
Return Policy
Because of the unique nature of these items, all sales are final. If you choose to return an item, please keep the following in mind:
Shipping Costs: The customer is responsible for all return shipping expenses.
Item Condition: Returns must arrive in the exact condition in which they were originally advertised and sold.
Our Mistake? We’ll Fix It. While these items are final sale, we stand by our service. If we accidentally ship the wrong item or if your package is lost in transit, our team will work diligently to provide a replacement or a full refund.